Intuit

Building the Partner Program

Design, development, and deployment of customer-facing partnership website and program touchpoints

Role
Design Strategist
Impact
Promising launch results for partnership recruitment
Outcome
MVP partnership microsite launched Fall 2020

Due to the sensitive nature of internal processes, detailed case studies, screens, and breakdowns are available for interviews and private discussions. Get in touch if you're interested in working together.

The Challenge

Design, prototype, and test an MVP partnership website by coordinating and guiding an external development agency on the Intuit mobile-first design and development process.

The Approach

Content strategy following seven sequential steps โ€” core benefit statement, Intuit's virtues from partner perspective, social proof via existing partners, prospect-focused benefits, in-depth program overview, individual tier introductions, and call-to-action. Plain, conversational tone conveying peer-to-peer partnership. Two-page MVP design within Intuit corporate design system. SCSS and Pug coded for Salesforce platform integration using mobile-first responsive grid.

  • Customer testing confirmed resonance with comprehensive program concept
  • Launched Fall 2020 with promising results
  • Content-driven design prioritizing simplicity and peer-to-peer tone
  • Deep qualitative customer research set the trajectory for the entire program and strategy

The Impact

Deep qualitative customer research set the trajectory for the entire program and strategy โ€” framing this as fundamental business strategy rather than UX/UI research alone.

Interested in working together?

Let's discuss how I can help your organization.

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