Deep-dive research and facilitation into how NASA works with external partners
Due to the sensitive nature of internal processes, detailed case studies, screens, and breakdowns are available for interviews and private discussions. Get in touch if you're interested in working together.
NASA's external collaboration processes were fragmented and lacked a scalable framework. Different divisions operated with disconnected tools, ad-hoc processes, and siloed data, creating friction in partnerships and slowing mission-critical collaboration across government agencies, commercial companies, international organizations, and academic institutions.
Multi-month research and facilitation initiative. In-depth research across NASA divisions mapping collaboration workflows and identifying friction points. High-stakes workshops with NASA leadership to align on shared vision and guiding principles. Service blueprints mapping the full external collaboration lifecycle from partner onboarding to knowledge sharing. Prototyping and testing new secure, scalable engagement models.
Directly informed NASA's five-year workforce collaboration strategy. Established co-creative design thinking as an agency-wide capability for external engagement.